FAQ

Registering

Why do I need to register?
Registering an account provides you with several benefits, including.
1. Track the number of times your listing has been viewed.
2. Edit or delete your listing.
3. Allowing people to email you through the site, without having to disclose your email address in your listing, which helps prevent spam.

The only information you are asked to provide when registering is your preferred login name and your valid email address.

At DogLost.com.au, we consider privacy to be an important issue, and we do not provide member information to third parties.

Adding a Lost or Found Listing

How do I add a found pet?
1. Place your mouse on the Found menu option.
2. Select the type of pet you have found from the drop down box.
3. Click on the menu option to add a found dog / cat / pet.
4. Select the state you found the pet in.
5. Enter in as many details on the pet that you can, include a photo if possible.

NB: You will need to be logged in to add a found pet. You can login, or register a new account, at the top of any page.

How do I add a lost pet?
1. Place your mouse on the Lost menu option.
2. Select the type of pet you have lost from the drop down box.
3. Click on the menu option to add a lost dog / cat / pet.
4. Select the state you lost the pet in.
5. Enter in as many details on the pet that you can, include a photo if possible.

NB: You will need to be logged in to add a lost pet. You can login, or register a new account, at the top of any page.

Adding Images

I tried to add an image to my listing, but the site said the image was too big, what do I do?
If you are adding an image to your listing, you will need to make sure the file size of the image is less than 50KB in size. Images must also be no larger in dimensions than 640 pixels wide and 480 pixels high.

If your image is too large, in either KB or dimensions, please edit the size of your picture in a photo editing program, such as Photoshop or Paint Shop Pro. If you do not have a photo editing program installed on your computer, we can recommend IrfanView, which is easy to use and is free for personal use. You can download IrfanView from http://www.irfanview.com.

Searching the listings

How do I search for my pet?
To search the list of pets:
1. Place your mouse on Lost or Found as appropriate.
2. Place your mouse on the type of pet (dog, cat, other pet).
3. Click on "Search ..."
4. Select the state you wish to search.
5. Enter in the details you wish to include in your search, and click OK.

Can I search by a specific area?
Yes you can, but more often then not, dogs and cats will travel long distances, so it is best to do a search for the breed/sex/colouring and/or to search in other areas surrounding your own. It is also important to post a photo with your listing if possible.

Notes about searching: Our search form allows you to search by as many fields as you like. In each case you are searching to see if a field contains the word you enter. For example, if you are searching for a lost Staffordshire Bull Terrier dog, it is recommended that you type "Staff" in the breed line, as this will return any results containing the letters "staff", such as Staff, Staffy, Staffie, Staffi, Staffordshire, etc.

Browsing the Listings

How do I browse for my pet?
Browsing allows you to see all entries in a chosen state, to do this:
1. Place your mouse on Lost or Found as appropriate.
2. Place your mouse on the type of pet (dog, cat, other pet).
3. Click on "Browse ..."
4. Select the state you wish to browse through.

Donating, Advertising and Other General Information

Is this service free?  
YES!

Can I make a donation?
YES! If you would like to make a donation to help with the costs associated with running the site information can be found on our donations page.

Can I advertise my rescue organisation here?
YES! Please contact us for information on how to advertise your rescue group, by emailing info@doglost.com.au.

Can I advertise my business here?
YES! Please contact us for information on how to advertise your business, by emailing info@doglost.com.au.

Do you have a question that is not answered on this page? Please email us at info@doglost.com.au.